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FAQ

Have questions? Don't worry, we're here to help!

Modes of Payment

We accept Visa, Mastercard, PayPal, cash on delivery, iBanking, and ATM transfer, PayLah!, PayNow. Simply choose any of these options during checkout and we will send you an invoice with payment instructions.

Mode of Delivery

We want your experience with us to be as hassle-free as possible! For just SGD$3 or more, opting for Cash on Delivery on your part would entail a scheduled meet-up with our team, who would deliver extra sizes and colours of the product of your choice, right to your doorstep. At the end of it all, you’d be able to walk away with just what you like. 

Simply drop us a message at +65 8133 5990 or reach us through any of our online platforms for this service. 

Sizing 

We provide specific measurements for the ones who are all about the details. Otherwise, check out our size guides here to decide which size fits you best! We recommend that you take our models' measurements into account as well.

First Collection:

 

Second Collection and Ultraman Ace:

Order or Product-related Issues

If you have encountered any of these problems - wrong item(s) received, defective item(s), or invoice error(s) - we'd want to sort them out right away. Simply drop us an email at lobornsg@gmail.com with your order number, product received and a photograph of the defect (if any), and we will get back to you as soon as we can.

Do note that all order and product related issues have to be brought up to us within 14 days from your date of purchase.

Do you ship internationally? 

Zone Non-Registered Registered
Zone 1

Malaysia, Brunei
6 8 Price is in SGD
Zone 2

Countries in Asia
and the Pacific except Australia,
Japan, New Zealand
12

14

Zone 3

Countries in the rest of the world, including Australia, Japan, New Zealand, Africa, America, Europe and the Middle East.
17 19

 

Country Of Destination (Major Cities/ Office of Mail Exchange)*

Estimated Delivery Time**

For Major Cities

(Working Days)

Ordinary Mail - Air

Ordinary Mail - Surface

Australia (Sydney, Melbourne, Perth)

4 - 6 days

5 - 7 weeks

Brunei Darussalam (Bandar Seri Begawan)

4 - 6 days

N.A.

Canada (Vancouver)

6 - 9 days

6 - 8 weeks

China, People's Republic of (Beijing, Guangzhou, Shanghai)

6 - 8 days

5 - 7 weeks

France (Paris)

5 - 7  days

8 - 15 weeks

Germany (Frankfurt)

5 - 7 days

5 - 8 weeks

Hong Kong (Hong Kong)

3 -5 days

3 - 4 weeks

India (Chennai, Mumbai, Kokata)

5 - 8 days

4 - 6 weeks

Indonesia (Jakarta, Batam)

5 - 8 days

4 - 6 weeks

Italy (Rome)

7 - 9 days

8 - 15 weeks

Japan (Tokyo, Osaka)

3 - 5 days

3 - 5 weeks

Malaysia* (Johor Bahru, Kuala Lumpur, Kuching, Kota Kinabalu)

4 - 6 days

N.A.

Netherlands (Amsterdam)

4 - 6 days

5 - 8 weeks

New Zealand (Auckland)

4 - 6 days

5 - 8 weeks

Philippines (Manila)

6 - 8 days

3 - 5 weeks

South Africa (Johannesburg)

5 - 7 days

7 - 15 weeks

Sweden (Stockholm)

4 - 6 days

8 - 15 weeks

Switzerland (Zurich)

4 - 6 days

6 - 10 weeks

Taiwan (Taipei)

4 - 6 days

3 - 7 weeks

Thailand (Bangkok)

4 - 6 days

3 - 4 weeks

United Arab Emirates (Dubai)

5 - 8 days

6 - 14 weeks

United Kingdom (London)

4 - 6 days

6 - 10 weeks

United States of America (San Francisco, New York, Honolulu)

6 - 8 days

6 - 10 weeks

Vietnam (Ho Chi Minh)

5 - 8 days

5 - 8 weeks

Other Destinations in Asia and Territories in the Pacific

5 - 10 days

6 - 10 weeks

Other Destinations in the Middle East, Africa, Europe and America

6 - 12 days

9 - 17 weeks

Notes:

* Major cities/ Office of Mail Exchange may differ for registered and surface mail. 

* By truck to KL.

** Delivery times are only estimates and may/ may not be the actual delivery standard experienced.

** Any delay at the destination countries is beyond the control of Singapore Post. 

** Estimated delivery time applies only to the major cities/ office of mail exchange. Please allow more time for destinations beyond that. 

** Packets, envelopes with enclosures, documents, etc are subjected to customs inspection and clearance. 

** For festive postings to the above major cities, it is advisable to add another 10 working days for airmail and 20 working days for surface mail to the above estimated delivery time. 

** If Express Mail service is used, delivery time may be 1 day faster than ordinary mail. 

** Registered Mail requires an additional 2 days as it is a recorded delivery service.

+ The sailing/transit time is based on the Surface Mail Dispatch Schedule. You can request for a copy from the Customer Service Officer at the Post Office.


Can I make changes to my order after it is confirmed?

Yes, we're all for flexibility. However, be sure to let us know about any changes within 24 hours of your purchase.

How can I get notified of LoBorn's latest updates?

Like us on Facebook and follow us on Instagram for updates of our latest collections and stories!

Can't find what you're looking for? Drop us a message on Facebook/Instagram, or an email at contact@loborn.com and our dedicated customer care team will attend to you within 3 working days.

Working hours: Monday - Friday (10.00 AM - 9.00 PM), excluding Singapore public holidays.